GDPR Sential Privacy Policy for Patients

This privacy policy will explain how Biosential S.A. de C.V. doing business as Sential (hereafter ”SENTIAL”), with address at Pablo Neruda 3265-5, Colonia Prados Providencia, Guadalajara, Jalisco and telephone number +52 (33) 2267-0130 and +52 (33) 2267-7819, uses the personal data we collect from you when you use our website. Please note that this Privacy Policy applies only for individual citizens of the European Union (EU) and the European Economic Area (EEA), if you are a citizen of any other region please direct to our General Sential Privacy Policy.


What data do we collect?
SENTIAL collects the following data:

Identification and contact data such as name, address, telephone number, e-mail, Tax ID, etc.
Health data including your medical record, lifestyle, current or past illnesses, performed surgeries, medicines used in addition to your general health information.
General characteristics such as blood type, allergies, etc.
Economic data for the collection of the services hired (if applicable, your credit card information)


How do we collect your data?
You directly provide SENTIAL with most of the data we collect. We collect data when you:


Register online or place an order for any of our or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser´s cookies

SENTIAL may also receive your data indirectly from the following sources:
[por favor incluir cualquier fuente indirecta de recopilación de datos]



How will we use your data?
SENTIAL collects your data so that we can:

Render of our services such as health-improving treatments and general medical services.
For the performance of clinical studies, treatments with hematopoietic cells and other cellular therapies.
To follow up your health condition.
To create and update your medical file and record
To evaluate our services
To give you information about our service policies
To establish quality and safe handling of your information
To inform you about new treatments or services and for statistical and marketing purposes

With the exception of the last two, all the foregoing purposes are necessary for the existence, maintenance and fulfillment of your relationship with SENTIAL.

If you agree, SENTIAL will share your data with its affiliates, associated companies, or third parties with whom it has a service-provision relationship so that they may offer you their products and services.

When SENTIAL processes your order, it may send you data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.


How do we store your data?


SENTIAL securely stores your data at the offices located at Pablo Neruda 3265-5, Colonia Prados Providencia, Guadalajara, Jalisco; to guarantee the protection of your personal data and you avoid its harm, lost, alteration, destruction or its non-authorized, use, access or treatment, Sential shall implement the necessary administrative, physical and technical measures.

SENTIAL will keep your personal data for 10 years. Once this time period has expired, we will delete your data by destroying your physical record and/or deleting your electronic record.

Marketing
SENTIAL would like you send you information about products and services of ours that we think you might like, as well as of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop SENTIAL from contacting you for marketing purposes or giving your data to other members of Sential Group.


What are your data protections rights?


SENTIAL would like to make sure you are fully aware of all of your data protections rights.
Every user is entitled to the following:

The right to access – You have the right to request SENTIAL for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that SENTIAL correct any information you believe is inaccurate. You also have the right to request SENTIAL to complete information you believe is incomplete.

The right to erasure – You have the right to request that SENTIAL erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that SENTIAL restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to SENTIAL processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that SENTIAL transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@sentialgroup.com


Call us at: +52 (33) 2267-0130 and +52 (33) 2267-7819, or write to us: Pablo Neruda 3265-5, Colonia Prados Providencia, Guadalajara, Jalisco


What are cookies?


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.


For further information, visit allaboutcookies.org

How do we use cookies?
Sential uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
[agregar otros usos que Sential haga de las cookies]


What types of cookies do we use?


There are a number of different types of cookies, however, our website uses:


Functionality – SENTIAL uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – SENTIAL uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. SENTIAL sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
[agregar otros tipos de Cookies que Sential haga uso]


How to manage your cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The SENTIAL website may contain links to other website. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy
SENTIAL keeps its privacy policy under regular review and places any update on this web page. This privacy policy was last updated on May 17th, 2023.


How to contact us
If you have any questions about SENTIAL privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.


Email us at: info@sentialgroup.com
Call us at: +52 (33) 2267-0130 and +52 (33) 2267-7819
Or write to us at: Pablo Neruda 3265-5, Colonia Prados Providencia, Guadalajara, Jalisco

Privacy Notice for Patients

BIOSENTIAL, S.A. DE C.V., doing business as SENTIAL, with address at Pablo Neruda 3265-5, Colonia Prados Providencia, Guadalajara, Jalisco and telephone number +52 (33) 22670130, is responsible for gathering your personal data, for the treatment given to it and its protection in compliance with the Federal Law for the Protection of Personal Data in Possession of Private Entities and Individuals and its regulations (the “Law”).


Note: (If you are an individual citizen of the European Union (EU) and the European Economic Area (EEA) please review our General Data Protection Regulation (GDPR) Privacy Policy.


SENTIAL shall obtain and treat your personal data under the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, in accordance with the Law and shall take all necessary security measures to protect your information.

Your personal information shall be used for the exact rendering of our services such as health improving treatments, medical services in general, for the performance of clinical studies, treatments with hematopoietic cells and other cellular therapies, to follow up your health condition, to create and update your medical file and record, to evaluate our services, to give you information about our service policies, to establish quality and safe handling of your information, to inform you about new treatments or services and for statistical and marketing purposes. With the exception of the last two, all the foregoing purposes are necessary for the existence, maintenance and fulfillment of your relationship with SENTIAL.

In order to suitably fulfill the obligations SENTIAL has with you, we require the following personal information: identification and contact data such as name, address, telephone number, e-mail, Tax ID, etc., health data including your medical record, lifestyle, current or past illnesses, performed surgeries, medicines used in addition to your general health information, general characteristics such as blood type, allergies etc. and economic data for the collection of the services hired (if applicable, your credit card information); among which the health data, general characteristics and economic data are considered sensitive date by the Law.

Security of the personal data
To guarantee the protection of your personal data and to avoid its harm, lost, alteration, destruction or its non-authorized use, access or treatment, SENTIAL shall implement the necessary administrative, physical and technical measures.

In the treatment of your personal data only those who meet SENTIAL confidentiality requirements will be involved, additionally, they are forbidden to allow the access of non-authorized people and to use your personal data for purposes other than those set forth by this privacy notice. The confidentiality obligation of those involved in the treatment of your personal data shall outlive your relationship with SENTIAL.

Communication and Treatment of personal data
SENTIAL will only transfer your personal data to its affiliates, associated companies, or third parties with whom it has a service-provision relationship (as laboratories, hospitals, clinics, insurance companies, etc.) for the exclusive purpose of providing the services hired by you.

SENTIAL shall, through the execution of the corresponding legal instruments, seek that such third parties implement the necessary administrative, physical and technical security measures for the adequate protection of your personal data, and to assure that such third parties use your personal data for the purposes for which they were gathered and in accordance with this Privacy Notice.

If you do not want your personal data to be transferred in accordance with the aforementioned, you must express your disagreement; otherwise your consent shall be deemed given.


“ARCO” Rights.


You have the right to Access, Correct and Cancel your personal data, as well as to Oppose to its treatment and to Revoke your consent for the purposes for which it was given. To exercise the aforementioned rights, please address a request to SENTIAL Department of Protection of Personal Data in the domicile or telephone number specified herein or via email to info@sentialgroup.com, which we hereby request you confirm by phone to guarantee its correct reception.


Your request shall contain: (i) Name and address or any other way to communicate with you; (ii) documents to prove your identity; (iii) clear and precise description of the personal data you intent to exercise your rights on. Once the request is filed, in no more than 20 working days, SENTIAL Department of Protection of Personal Data shall take the necessary measures, notifying you through any of the aforementioned means.

COOKIES.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org


HOW DO WE USE COOKIES?


SENTIAL uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
[agregar otros usos que Sential haga de las cookies]


WHAT TYPES OF COOKIES DO WE USE?


There are a number of different types of cookies, however our website uses:

Functionality: SENTIAL uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first- party and third- party cookies are used.


Advertising: SENTIAL uses these Cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and our IP Address. SENTIAL sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
[agregar otros tipos de Cookies que Sential haga uso]


HOW TO MANAGE COOKIES?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in some cases, some of our website features may not function as a result.


We reserve the right to adjust or update this privacy notice according to the Law. These amendments shall be available to the public through our web page as well as directly with SENTIAL Department of Protection of Personal Data.


NECESSARY CONSENT FOR THE TREATMENT OF SENSITIVE DATA
I hereby consent for my personal sensitive data to be treated and, if applicable, transferred in the terms and conditions set forth herein.

Name:

Signature:

REFUSAL FOR THE TREATMENT OF PERSONAL DATA FOR NON-ESSENTIAL PURPOSES

[ ] I do not authorize the treatment of my personal data for non-essential purposes for the existence and maintenance of my relationship with SENTIAL.